Wherever your customers message you, DijiStream fits.
One shared inbox, a source label on every conversation, and a clear pipeline — so you know which channel and which ad started every conversation and can see each customer's orders. Put to work four different ways.
Turn DMs into orders
Product questions land on WhatsApp and Instagram at all hours. Answer every one from a single queue — and see the exact ad and campaign that brought each buyer in, right on the conversation.
- Every product question in one inbox
- Every chat labeled with the campaign and ad it came from
- The customer's Shopify orders on the same profile
See the ad behind every conversation
Every conversation carries its source — the channel, and the campaign or ad where the platform shares it — and each customer's Shopify orders sit on their profile. Leads from your ad forms land in the same queue, already labeled.
- Source channel (and campaign where shared) on every conversation
- Each customer's Shopify orders and turnover on their profile
- Ad-form leads and ad comments arrive labeled with their campaign and ad
Every client, every channel, one screen
Run your clients' inboxes without logging in and out of accounts all day. Assign owners, track reply times, and report per platform.
- Multiple accounts per platform on Scale
- Assign conversations to teammates
- Owners, reply-time tracking and channel reports
Clear the red, hit every SLA
When hundreds of messages land a day, colour tells your team what to touch next. Green is in time, yellow is slipping, red is overdue — no triage meeting required.
- Reply-time targets per channel
- 5S colours so nothing overdue hides
- Warning reports for anything left too long
Never miss a booking again
A missed message is a missed appointment. Keep every inquiry in one place, with an owner and a next step — and see the review that brings the next customer in.
- One inbox for every booking channel
- Assign and follow up the same day
- See the ad and channel behind every booking enquiry
Keep up with your audience
Brand deals, questions, and superfans get buried in DMs. Triage everything fast — and never lose a paid opportunity in the scroll.
- DMs and email in one stream
- Flag brand-deal conversations as leads
- Reply from one panel, stay consistent
However you sell,
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Whatever you sell, sell it from one inbox.
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