Roles & permissions
Support, senior support, manager, admin — control who can view, assign, reply and see metrics. Built for teams from five to a few hundred seats.
For Enterprise
Run the whole operation, from one screen.
DijiStream gives large teams one command center to answer every channel, prove which ads drive revenue, and hold reply times to a standard — with the roles, metrics and controls a 200-person support floor needs.
Role-based access · Reply-time SLAs · Per-agent metrics
What you control
Five levers for a team that answers at scale.
Reply-time control, the ad behind every lead, live team metrics, an identity engine that keeps one customer as one customer, and an interface a new hire can run on day one.
Performance control
Hold every reply to a standard
Set a target reply time per channel. DijiStream colours each conversation — green in time, yellow slipping, red overdue — so anyone can clear the red without training.
- Reply-time SLAs per channel, set by managers
- 5S colour cues: red now, yellow soon, green clear
- Warning reports when a lead sits too long — PDF or scheduled to inbox
SLA per channel5S colour queueScheduled warning reports
Ad-sourced conversations
See where every conversation came from
Every conversation carries its source — the channel, and the campaign or ad where the platform shares it — and each customer's Shopify orders and turnover sit on their profile. Leads from your ad forms and comments on your ads land in the same queue, already labeled.
- Source captured on every chat: channel, and campaign where shared
- Each customer's Shopify orders and turnover on their profile
- Ad-form leads and ad comments arrive labeled with their campaign and ad
Source on every chatOrders on the profileAd-sourced leads: labeled
Team metrics
See who's carrying the floor
Average reply time, messages handled and customers matched — for every employee and every channel. Managers see the best, the busiest, and who needs help.
- Per-agent reply time, volume and matches
- Per-channel breakdowns for the whole team
- Manager-only view — support never sees it
Per-agent metricsPer-channel splitsManager-only access
Identity engine
One customer stays one customer
DijiStream matches the same person across channels — by email, phone, name or order. Confident matches merge automatically; the maybes wait in a Close Matches queue for a one-click confirm.
- Match by email, phone, name or order
- Confident matches merge automatically
- Close Matches queue with a confirm/reject badge count
Auto identity matchClose-matches queueOne unified profile
Easy to run
A new hire is productive on day one
No manuals. Open the panel, clear the red, reply from one composer on email, WhatsApp and Telegram (more channels rolling out). On your custom pipelines the next step is suggested, not applied for you.
- One screen: message, history, source, pipeline, owner
- One composer — reply on email, WhatsApp & Telegram today
- Custom-pipeline suggestions you choose to apply
One screen to learnEmail, WhatsApp & Telegram todaySuggested on custom pipelines
Everything included
The whole feature set, in plain text.
No hunting through animations — here is exactly what DijiStream does, grouped the way your team works. Every capability below is on the platform today.
Inbox & channels
- Unified inbox — every channel in one shared queue
- WhatsApp, Instagram, Messenger, email & reviews
- YouTube comments & Google reviews
- Filter any channel by sender or recipient (Pro+)
- Reply as your own account or email domain
- Backfill 30–90 days of history on connect
Customers & identity
- Match by email, phone, name or order
- Close Matches confirm/reject queue with badge count
- One profile: orders, turnover, reviews, full history
- Shopify order enrichment on link
- Re-match sweep every 15 minutes
Pipeline & workflow
- Custom pipelines per message
- B2B, subscription, online & physical templates
- Conversation & contact tags with presets
- Pipeline suggestions — never auto-actions
- Drag-and-drop board
Team & permissions
- Roles: support, senior support, manager, admin
- Per-channel permissions — restrict a mailbox to specific roles (Enterprise)
- Assignment rules & round-robin
- Per-agent metrics (manager-only)
- Reply-time SLAs with 5S colour cues
- Employee performance view
Source labels & reporting
- Source on every conversation: channel, and campaign where the platform shares it
- Each customer's Shopify orders & turnover on their profile
- Ad-form leads & ad comments labeled with their campaign & ad
- Reports: leads & conversion by channel
- Warning reports — print/save-as-PDF or scheduled email
Email, data & security
- Send email as your own domain (SES + DNS)
- CSV export of contacts & conversations (Pro+)
- AES-256 encrypted connector credentials
- Your data stays in your workspace — never sold
- Cancel anytime; access to end of billing period
The control suite
Everything a manager needs to run the floor.
Roles, metrics, pipelines, tags and reports — pre-configured to industry best practice, then yours to tune.
Per-agent metrics
Average reply time, messages handled, matched customers and per-channel activity — for every employee. Managers see the best, the busiest, and who needs help.
Reply-time SLAs & 5S colours
Set green/yellow/red thresholds per channel. The queue colours itself so nothing overdue hides in a thread.
Custom pipelines
Start from B2B, subscription, online-sale or physical-sale templates, or name your own stages. Suggestions nudge; they never move a deal without you.
Warning reports
Low reviews, stalled deals, slow replies — compiled into a report you can open as PDF or schedule straight to a manager's inbox.
Tags — conversation & contact
Pre-set tag presets per industry, or manager-defined: problematic customer, VIP, refund, high value. Filter the whole floor by any tag in a click.
Per-channel permissions
Restrict individual mailboxes or channels to specific roles — for example, an accounting-only inbox nobody outside finance can open. An Enterprise capability; talk to sales.
Plans that scale
Everything on every plan, more as you grow.
The full inbox, identity engine, ad-source labels and pipeline are on every plan. Scale and AI add unlimited channels and seats, multiple accounts per platform, priority support and dedicated onboarding — the tiers most larger teams choose.
| Feature | Starter | Growth | Pro | ScaleFor teams | AI |
|---|---|---|---|---|---|
| Channels & seats | |||||
| Connected channelsOne account each — WhatsApp, Telegram, Instagram, Messenger, email, phone (Twilio), Google Ads, TikTok Ads, Shopify, WordPress, Google reviews & YouTube. Reddit coming soon. | 2 | 4 | 7 | Unlimited | Unlimited |
| Team seats | 1 | 3 | 10 | Unlimited | Unlimited |
| Multiple accounts per platforme.g. two WhatsApp numbers or three Instagram accounts | — | — | — | ||
| Channel filtering by sender/recipiente.g. filter one inbox by sender, then reconnect it with a different filter | — | — | |||
| Core (every plan) | |||||
| Unified inbox · identity matching · ad source · pipeline | |||||
| Team & reporting | |||||
| Roles & permissions | — | ||||
| Per-agent metrics & assignment rules | — | — | |||
| Reports per platform | — | ||||
| Warning reports (PDF / email) | — | — | |||
| Data & support | |||||
| CSV export | — | — | |||
| Priority support | — | — | — | ||
| AI replies & auto-triage (soon) | — | — | — | — | |
See /pages/solutions for live monthly prices. AI is coming soon.
Performance gains
One inbox, the whole picture.
The point of a single panel: nothing gets lost, everything arrives labeled with its source, and speed becomes a process — not luck.
9
Live channels, one inbox
WhatsApp, Instagram, Messenger, email and reviews in a single queue.
100%
Conversations source-labeled
Every chat carries the channel it arrived on — and the ad, where the platform shares it.
200+
Seats, role-controlled
From a five-person team to a full support floor, with granular permissions.
1 min
To connect a channel
Sign in, authorise, and messages start flowing — no developers.
Figures describe DijiStream's capabilities, not a guaranteed outcome — your results depend on your team and volume.
Trust at scale
Secure, controlled, and yours.
Role-based access, encrypted connector credentials and a full audit trail — your team’s conversations stay in your workspace, never sold, never shared, and always exportable.
- We never sell or share your conversation data
- Only the teammates you invite can see your inbox
- Export your contacts and conversations as CSV on Pro and above
- Cancel anytime — access runs to the end of your billing period
Customer reviews
What teams say
Verified reviews from teams running their whole front office on DijiStream.
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Questions
Enterprise questions
Yes. Support, senior support, manager and admin roles each have their own permissions — who can view conversations, assign them, reply, and see team metrics. The employee-metrics view is manager-and-above only. On Enterprise, permissions can also be scoped per channel — for example, restricting an accounting inbox to specific roles only.
The Scale plan removes the limits on channels and seats, and allows multiple accounts per platform — built for teams from a handful of people to a few hundred. See pricing for the per-tier limits.
Managers set a target reply time per channel. Each conversation is coloured green (in time), yellow (slipping) or red (overdue). Your team just works the red first — no training required. Thresholds and colours are configurable.
Yes. Warning reports — low reviews, stalled deals, slow replies — can be opened as a PDF any time or scheduled straight to a manager's inbox.
Each channel connects in about a minute — sign in and authorise, no developers or CSV imports. Most teams are answering from the shared inbox the same day. Talk to sales for a guided rollout.
Get started
See DijiStream on your own channels.
Start a free trial, or talk to us about rolling DijiStream out across your team.
No card required · Cancel anytime