Refund Policy

DijiStream is a monthly software subscription billed through Shopify, with plans from £9 to £149 per month that renew automatically until cancelled. We want you to subscribe with confidence, so your first subscription payment is covered by a 14-day money-back guarantee. If anything is not right, email us at it@dijistream.com and we will help. Billing and refunds both run through Shopify, so any refund is returned to your original payment method there.

One thing to know up front: your DijiStream panel holds the only copy of your workspace data and we keep no backups, so please export anything you want to keep before you request a refund or cancel — see the section 'What a Refund or Cancellation Means for Your Data' below.

You can request a full refund of your first subscription payment within 14 days of the date you were charged. You do not need to give a reason, and the guarantee applies to every plan tier.

When a refund is approved, we cancel the subscription and return the amount via Shopify Payments to your original payment method. Most refunds appear within a few business days, depending on your bank or card provider.

A refund also ends your access to the DijiStream panel. Your workspace data then follows the same path as any cancellation — it is retained for 30 days and then permanently deleted — and because we keep no backups, that deletion cannot be reversed. Export anything you want to keep before you request a refund; see the section 'What a Refund or Cancellation Means for Your Data' below.

You can cancel at any time — there is no minimum term and no cancellation fee. After you cancel:

• Your plan stays fully active until the end of the billing period you have already paid for.
• No further charges are made after that date.
• Your access to the DijiStream panel ends when that paid period ends, after which your workspace enters the 30-day retention window described below.
• Outside the 14-day guarantee window, we do not offer pro-rata refunds for the unused part of a billing period.

To cancel, use the subscription management link in your order confirmation email, or email it@dijistream.com from your account email address and we will cancel it for you.

Ending your subscription — whether you cancel it or take a refund under the guarantee — does not erase your workspace on the spot. Your workspace, including the messages, leads, contacts, comments, reviews and orders imported into DijiStream along with your connected-platform settings, is retained for 30 days after the subscription ends. A cancellation lets you reactivate during that window and pick up exactly where you left off; after a refund the subscription is closed, but the same 30-day retention still applies before deletion. After the 30 days, the workspace and everything in it are permanently deleted.

This deletion is permanent and cannot be undone. DijiStream keeps no backups of workspace data — the copy in your panel is the only copy that exists — so once your account has been refunded or closed and the retention window has passed, the imported messages, leads, contacts, comments, reviews, orders and settings are gone for good and cannot be recovered, by you or by us. For that reason, please export anything you want to keep before you request a refund or cancel, while you still have access to your panel.

You can export your data at any time while your subscription is active by emailing it@dijistream.com from your account email address, and you can also ask us to export it, or to delete your workspace earlier, during the 30-day window. See our Privacy Policy for full details on how we handle and delete your data, and our Terms of Service for how subscriptions end and accounts are closed.

If anything here is unclear, please contact us. We are happy to help.

You can try DijiStream free for 14 days before paying anything. The trial is self-serve, needs no payment card, and takes no money from you — so if you decide during the trial that DijiStream is not for you, there is simply no payment to cancel and nothing to refund. You can walk away at any time.

You only pay when the trial ends and you choose to continue, by subscribing to a plan through Shopify. From that first paid charge, the 14-day money-back guarantee described above begins. In short:

• During the free trial: no charge, so no refund is needed — cancel any time with nothing to pay.
• After you subscribe: your first payment is protected by the 14-day money-back guarantee.

Because both the free trial and the money-back guarantee last 14 days, it is worth being clear that they are separate and do not overlap:

• The free-trial 14 days run from when you sign up and end before any money changes hands.
• The guarantee 14 days run from your first paid charge, which only happens if and when you subscribe.

So subscribing after a free trial does not use up your guarantee — the guarantee clock starts fresh at your first payment, whether or not you trialled first.

You can move between plan tiers at any time from your subscription settings or by emailing us.

• Upgrading to a higher tier takes effect straight away, so you can use the new features. Shopify handles any adjustment for the remainder of your billing period at checkout.
• Downgrading to a lower tier takes effect at your next renewal, so you keep the features you have paid for until the end of the current period.
• Outside the 14-day money-back guarantee, plan changes do not create a pro-rata refund for the tier you are leaving; they change what you pay going forward.

If a plan change ever results in an incorrect charge, tell us and we will put it right, as set out in the billing-errors note above.